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POSITION OVERVIEW
JOB DUTIES
- Sales efficiency through product knowledge, company standards, and customer/company expectations
- Keep abreast of incoming inventory, features, accessories, etc. and how they benefit the customer
- Know and understand equity and values, and be able to explain depreciation to the customer
- Customer relations
- Team efforts
- Follow up
- Must follow all company safety policies and procedures, and immediately report any and all accidents to a manager or supervisor
- Establish personal income goals that are consistent with dealership standards of productivity, and devise a strategy to meet those goals.
POSITION REQUIREMENTS
- High School Diploma or GED
- Some customer relations experience
- Must be able to qualify for a Sales license
- Valid drivers license
- Clean MVR Demo vehicles (including test drives)
- Exceptional industry knowledge makes, models, features, etc.
- Professional appearance
- Basic computer skills
CHARACTERISTICS
- Modesty customers do not respond well to bravado and arrogance
- Conscientiousness
- Achievement Orientation
- Self-Motivated – Not easily Discouraged
- Business acumen focused on building repeat customers & referrals
- Excellent Listener
- Accountability
SKILLS & QUALIFICATIONS
- Ability to decipher quickly customer needs. Listens more than they speak
- No supervisory responsibility
- Regular and substantial contact with others. Contacts usually involve discussions related to policies and programs and may include proposal or presentation writing, negotiation with vendors, and the like. Handles sensitive, complex, and/or confidential information.
- Requires moderate interpersonal and communication skills to ensure that customer requests or needs are met. Acknowledges and clarifies customer inquiries, requests, or complaints to ensure that needs are identified, documented and addressed.
- Tasks are multiple and focus more on single processes. Work is sometimes standardized and sometimes varied. There is no responsibility for budget, revenues and/or expenditures.
- Performs duties within scope of general Company policies, procedures and objectives. Analyzes problems and performs needs assessments. Uses judgment in adapting broad guidelines to achieve desired result. Regular exercise of independent judgment within accepted practices. Makes recommendations that affect policies, procedures and practices. Refers exceptions to policy and procedures to the supervisor.
PHYSICAL REQUIREMENTS
- Work involves some exposure to moderate risk of accident and require following basic safety precautions.
- Position requires occasional or frequent moderate physical activity which includes 40% walking, 45% standing, 5% lifting, and 10% sitting.