Call Center Training for CC Agents
March 27 @ 8:00 am - 4:00 pm
An event every day that begins at 8:00am, repeating until March 28, 2019
Call Centers continue to grow in the business sector and are a vital part for their progression. This course will help call center agents learn to make the most of their telephone-based work, including understanding the best ways to listen and be heard. Each phone interaction has elements of sales and customer service skills, which we will explore in detail during this energizing and practical two-day workshop.
How Participants will Benefit:
•Develop an understanding of the nuances of body language and verbal skills.
•Learn aspects of verbal communication such as tone, cadence, and pitch.
•Demonstrate an understanding of questioning and listening skills.
•Acquire comfort with delivering bad news and saying no.
•Learn effective ways to negotiate.
•Understand the importance of creating and delivering meaningful messages.
•Use tools to facilitate communication.
•Realize the value of personalizing interactions and developing relationships.
•Practice vocal techniques that enhance speech and communication ability.
•Personalize techniques for managing stress.